# Getrush — FAQ (machine-readable summary)

**Live FAQ:** https://getrush.net/support/faq  
**Support email:** support@getrush.net

## What is Getrush?

Getrush is a licensed crypto casino with real-money games: proprietary Getrush Games, a catalog of 6000+ slots and live casino titles from trusted providers, multi-currency cashier (crypto and fiat), VIP progression, rakeback and cashback, tournaments, and a partner dashboard.

## Account & access

- Register via email or fast registration on the homepage modal.
- Password recovery: login form → "Recover Account" → email link.
- One account per person; sharing accounts is prohibited.

## Deposits

- Open **Cashier → Deposit**, choose currency, method, and amount.
- Credits usually arrive after bank/blockchain confirmation (seconds to minutes).
- If funds missing after ~10 minutes, contact support with time, amount, and tx hash/screenshot.

## Withdrawals

- **Cashier → Withdrawal** with method-specific details.
- Crypto: typically fast after network confirmations; timing depends on chain load.
- Fiat: may take up to 72 hours depending on processor and method.
- First or large withdrawals may require **KYC** under Settings or via support.
- Cancellations can occur due to wrong details, processor failure, pending KYC, or terms violations.

## Bonuses

- Welcome deposit bonuses (tiered by amount — see in-app bonus modal).
- **GRC rakeback:** BONUS unlocks automatically with bets (formula in bonus UI).
- **Weekly cashback:** 5% of weekly losses, claim on Sunday (see bonus section).
- Full rules: https://getrush.net/rewards and FAQ on-site.

## Fairness & security

- HTTPS/TLS for all connections.
- Third-party games: certified provider RNG via official integrations.
- Getrush Games: provably fair verification available in-game.
- Payments via certified partners; never share bank passwords in chat.

## Support

- **Live chat** from Help Center (fastest).
- **Email:** support@getrush.net (typically within 24 hours).

## Legal pages

- Terms: https://getrush.net/support/terms  
- Privacy: https://getrush.net/support/policy